Terms & Conditions

By registering for, accessing, or using the Service in any way, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Service.

If you use the Service on behalf of a flower shop, business, or other organization (each a "shop"), you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to both you and that organization. The person who first sets up a shop is recorded as its owner and is responsible for managing the people they invite to it.

Where these Terms reference the handling of personal data, the data-processing commitments in Section 7 and our Privacy Policy also apply and govern that relationship. These Terms and the Privacy Policy together form the entire agreement between you and Florii regarding the Service, as set out more fully in the general provisions in Section 20.

Florii is a multi-tenant, web-based software platform that helps florists run their business. Each florist business is a shop, and Account Users belong to one or more shops with a role of owner, admin, or staff. The Service is provided in English only. The Service includes, among other things:

• Inventory management — supplies (flowers, greenery, and hard goods), categories, units, wholesale costs, stock levels, reorder thresholds, received batches (including supplier source and expiry), product arrangements, and recipes (bills of materials).
• Products & orders — building product arrangements with photos and pricing, and recording and managing orders, including buyer and recipient contact details, delivery addresses, card messages, line items, fees, totals, status, and channel.
• Customers (light CRM) — storing basic customer details such as name, phone, email, and notes that you choose to enter.
• Public storefront — a public-facing page for each shop where shoppers can browse the catalog and interact with the shop.
• AI co-pilot — an authenticated, in-dashboard assistant that can help you read and update your inventory, products, and orders, generate or edit product images, and publish to your connected social accounts.
• AI text receptionist — an assistant on your public storefront that answers shopper questions using your public catalog and can capture leads.
• AI voice receptionist — an AI voice agent that answers storefront phone calls, looks up your public catalog, and can capture leads.
• WhatsApp messaging & business numbers — connecting your shop's WhatsApp number, or using a managed number Florii provisions and operates for you, to message customers and send order receipts and updates (see Section 11).
• Social media publishing — connecting a Facebook Page and/or Instagram Business account so you can publish images and captions to those accounts from within Florii.

We may add, change, or remove features over time. Some capabilities are planned but not yet available, and we describe those clearly as planned wherever they appear (for example, customer messaging or notifications via Facebook Messenger / Instagram messaging and Slack). Planned features are not part of the Service today, and nothing in these Terms is a commitment to deliver them.

The Service is intended for business and commercial use by flower shops and the people who work in them. By using the Service you represent and warrant that:

• You are at least 18 years old. The Service is not directed to, and may not be used by, anyone under 18.
• You are using the Service for business or professional purposes, and not as a consumer.
• The registration and shop information you provide is accurate, current, and complete, and you will keep it up to date.
• You have the authority to bind any shop on whose behalf you act.

Account security

You are responsible for safeguarding your login credentials and for all activity that occurs under your account. You must notify us promptly at support@florii.app if you suspect any unauthorized access or use. Within a shop, the owner and admins control who is invited and what role each person holds; you are responsible for the actions of the people you invite and for revoking access when someone no longer needs it. Authentication is handled by Supabase Auth, which manages passwords securely — Florii never stores your password in plaintext.

Sign-in methods

You can sign in using email and password (with email confirmation), a magic link / email one-time code, or single sign-on with "Sign in with Google" or "Sign in with Microsoft." You are responsible for maintaining the security of any third-party account you use to sign in.

When you use "Sign in with Google," Florii's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. We use the Google profile data we receive (such as your name, email, and avatar) only to create and operate your account and to provide the sign-in feature, and we do not sell that data or use it for advertising.

When you use "Sign in with Microsoft," we receive basic profile data from Microsoft (such as your name, email, and avatar) and use it only to create and operate your account and to provide the sign-in feature; we do not sell that data or use it for advertising.

This is a forward-looking clause. At present, the Service does not include any paid plans, subscription billing, or payment processing, and Florii does not collect payment-card details or charge fees through the Service. This section describes how paid plans may work in the future so that you have advance notice; it does not create any payment obligation today.

If and when we introduce paid plans or subscriptions, we will publish the applicable prices, billing cycles, and plan terms, and we will make them available to you before you become obligated to pay. Any future paid plan will be subject to additional terms presented at the point of purchase, including details about renewals, taxes, refunds, and cancellation. Unless and until you expressly subscribe to a paid plan under those terms, your use of the Service remains free of charge.

We will give you reasonable advance notice before any feature you are actively using transitions from free to paid, so you can decide whether to subscribe or to export your data and stop using that feature.

You agree to use the Service lawfully and responsibly. You must not, and must not permit anyone else to:

• Use the Service for any illegal, fraudulent, or harmful purpose, or in violation of any applicable law or regulation.
• Abuse, disrupt, or overload the Service, or attempt to gain unauthorized access to any part of it, to other shops' data, or to the systems or networks behind it.
• Scrape, harvest, or extract data from the Service by automated means except through functionality we expressly provide.
• Reverse engineer, decompile, or disassemble any part of the Service, or attempt to derive its source code, except to the limited extent such restriction is prohibited by applicable law.
• Upload, store, generate, or publish infringing, defamatory, obscene, or otherwise unlawful content, or content that violates the intellectual-property or privacy rights of others.
• Send spam or unsolicited messages, or send any marketing, SMS, voice, or messaging communications to recipients who have not given the consent required by law.
• Upload or enter other people's personal data without a lawful basis and the rights, notices, and consents required to do so (see Section 7).
• Use the Service to develop a competing product, or resell or sublicense access to it without our written permission.
• Interfere with security-related features, or remove, disable, or circumvent any access controls or usage limits.

Free-text fields warning. Some fields — such as customer notes, order notes, and card messages — accept free text. You must not enter special-category data (for example, data revealing health, religion, ethnicity, or similar sensitive information) or any other data you do not have a lawful basis to process. You are responsible for the content you place in these fields. We may suspend or limit access to investigate suspected violations of this section, as described in Section 18.

As between you and Florii, you retain all ownership of the content and data you submit to the Service — including your shop and business information, inventory, products, recipes, customer records, orders, images you upload, and the prompts and instructions you give to the AI features (collectively, "Your Content"). We do not claim ownership of Your Content.

To operate the Service for you, you grant Florii a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, process, and otherwise use Your Content solely as necessary to provide, maintain, secure, and improve the Service for you and your shop. This license includes the right to share Your Content with our sub-processors (listed in Section 13) strictly to perform these functions on our behalf — for example, storing it in our database and file storage, sending it to an AI provider to generate a response you requested, or delivering an email you triggered. This license exists only to run the Service and ends when Your Content is deleted or your account is closed, except for backups retained for a limited period (up to 30 days) and anything we must keep to comply with law (see Section 18).

You represent and warrant that you have all rights, consents, and permissions necessary to submit Your Content to the Service and to grant the license above, and that Your Content does not violate these Terms or any applicable law. Your shop's data is isolated from other shops using database Row-Level Security, so each shop can access only its own data.

Media

Images you upload (for products and supplies) and AI-generated draft images are stored in our file storage. Uploads are limited to 10 MB and to JPEG, PNG, WebP, or GIF formats. AI-generated draft images may be held temporarily until you save or discard them.

Florii handles two categories of personal data differently, and it is important you understand the distinction.

Account User data — Florii is the controller

For the personal data of Account Users (the names, email addresses, sign-in credentials, OAuth profile data, avatars, and roles of the florists, owners, and staff who use the dashboard), Florii is the data controller. How we handle that data is described in our Privacy Policy, including the lawful bases we rely on (such as performing our contract with you and our legitimate interests in operating and securing the Service), the rights you have, retention, and international transfers.

End Customer data — you are the controller, Florii is the processor

For the personal data of your own End Customers — including buyer and recipient details, delivery addresses, phone numbers, emails, card messages, order notes, light-CRM records, and the leads captured by the AI text or voice receptionist on your storefront — you (the florist) are the data controller and Florii acts as a processor on your behalf and on your documented instructions. Under the CCPA/CPRA, you are the "business" and Florii is your "service provider."

Your instructions to Florii are the configured use of the Service: we process End Customer data to provide the features you use and as set out in these Terms and the Privacy Policy. We will process End Customer data only on your documented instructions unless required to do otherwise by law, in which case we will inform you (unless the law prohibits it). If we believe an instruction infringes applicable data-protection law, we will tell you.

When Florii processes End Customer data as your processor, we make the following direct, operative commitments to you under these Terms: we process such data only on your documented instructions; we ensure persons authorized to process it are bound by confidentiality; we implement appropriate technical and organizational security measures (see Section 9 (Data Security) of our Privacy Policy and the security summary in these Terms); we engage sub-processors only under the authorization and notice terms in Section 13; we assist you, taking into account the nature of the processing, in responding to data-subject requests and in meeting your security, breach-notification, and impact-assessment obligations; we notify you without undue delay of a personal-data breach affecting your data; and, at your choice, we delete or return End Customer data on termination, except where retention is required by law.

Your responsibilities as a controller

Because you are the controller of your End Customers' data, you are responsible for: establishing a lawful basis for collecting and processing it; providing your customers with the required privacy notices and transparency; and obtaining any consent the law requires — for example, consent for delivery and recipient details, for sending card messages, and for any marketing, SMS, voice, or messaging communications (including WhatsApp; see Section 11 for how opt-in works for WhatsApp messages). You are also responsible for honoring your customers' privacy rights and for ensuring the data you enter is accurate and lawfully obtained. The Privacy Policy sets out the full enumerated GDPR data-subject rights (access, rectification, erasure, restriction, portability, objection, and rights relating to automated decision-making) and CCPA/CPRA consumer rights (to know, delete, correct, opt out of sale or sharing, limit the use of sensitive personal information, and non-discrimination), along with specific retention periods and how international transfers are handled. Florii will assist you in meeting these obligations as set out in these Terms, but the controller obligations remain yours.

The Service includes AI features powered by third-party AI providers, reached through the Vercel AI Gateway. These include the dashboard AI co-pilot and storefront AI text receptionist (powered by Anthropic's Claude, default model Claude Sonnet), AI image generation and editing (powered by Google Gemini, model gemini-2.5-flash-image), and the AI voice receptionist (powered by ElevenLabs; see Section 10).

What each AI provider receives

• Anthropic (Claude) receives shop and business data, inventory and product information, Account-User names, and the conversation messages, in order to power the co-pilot and the storefront text receptionist. The storefront text receptionist is limited to your public catalog and does not see your costs or stock levels.
• Google Gemini receives product descriptions, styling instructions, and any images you provide, in order to generate or edit images.
• ElevenLabs receives the live call audio and conversation, your shop name, currency, and public catalog, in order to run the voice receptionist.

AI is provided "as is"

AI output (text and images) is generated by automated systems and is provided "as is." It may be inaccurate, incomplete, biased, or unexpected, and is not professional, legal, financial, or other expert advice. You must review AI output before relying on it or publishing it — for example, before sending a message to a customer, publishing a social post, editing your inventory or orders, or acting on a generated image. You are responsible for any action you or the AI co-pilot takes on your behalf within the Service.

Disclosing AI to your shoppers

Where the law requires you to disclose to shoppers that they are interacting with an automated AI agent (rather than a human) — for example under bot-disclosure laws such as the California B.O.T. Act — you are responsible for ensuring that disclosure is made, including for the storefront AI text receptionist. The corresponding obligation for phone and voice calls is addressed in Section 10.

Ownership and responsibility for outputs

As between you and Florii, AI outputs you generate are part of Your Content, and you are responsible for them. You represent that your prompts and the resulting outputs are lawful and non-infringing, and that you have the rights to any images or other materials you provide as inputs. Because AI outputs are produced through third-party providers, your use of these features is also subject to those providers' terms.

Model training

We configure our AI provider integrations so that data you send through the Service is used to generate the responses you request and, where the provider offers the option, to opt out of using your data to train the provider's models. This applies to our integrations with Anthropic (Claude), Google (Gemini), and ElevenLabs. We do not guarantee a particular provider's internal practices, and each provider's handling is governed by its own terms.

You can connect a Facebook Page and/or an Instagram Business account to Florii using Facebook Login (OAuth). When you do, you authorize Florii to act on your behalf to publish images and captions to those accounts. To make this work, Florii stores a long-lived access token on the server side only — it is never exposed to your browser — and uses it solely to provide the publishing feature you requested. We request only the least-privilege scopes needed for publishing, and data we receive from Meta is used only to provide this feature and is not sold or used for unrelated purposes, consistent with the Meta Platform Terms and Developer Policies.

Your responsibilities

You must hold all rights necessary to publish the content you post, and you must comply with each platform's terms and policies. Your use of the Facebook/Instagram connection is also subject to the Meta Platform Terms, the Meta Developer Policies, and the Facebook and Instagram terms of service and community standards, and you agree to comply with them. You must not use any data obtained through these connections in any way those terms prohibit. You are responsible for the content published to your connected accounts, including ensuring it is lawful, accurate, and non-infringing.

Disconnecting

You can disconnect a connected account at any time. When you disconnect, Florii deletes the stored access token for that connection. You can also revoke Florii's access directly from your Facebook or Instagram settings.

Messaging channels

Customer messaging via WhatsApp is part of the Service and is governed by Section 11 (Business Numbers & WhatsApp Messaging). Customer messaging via Facebook Messenger / Instagram messaging and Slack is planned but not yet available; if we offer those channels, they will be subject to the relevant platform terms and to any additional terms we present at that time.

No affiliation and platform actions

Florii is not endorsed by, sponsored by, or affiliated with Meta, Facebook, Instagram, or Google. We are not responsible for the actions of these platforms, including account or page suspensions, content removals, rate limits, policy changes, or changes to or discontinuation of their APIs, and any such action is between you and the platform.

The AI voice receptionist is an AI voice agent (powered by ElevenLabs) that answers phone calls placed to your public storefront — or to a managed number provisioned through the Service (see Section 11) — on your behalf, looks up your public catalog, and can capture a lead. Florii operates a shared voice agent that is configured per shop with your shop name, currency, and public catalog. The voice agent processes the live call audio and conversation content to do this. Handling of call audio and conversation content constitutes processing of End Customer data, as described in Section 7.

Your responsibilities

You are responsible for complying with all laws that apply to handling calls with your customers, including call-recording, consent, and disclosure laws. These differ by jurisdiction — some require all parties to consent to recording, others only one — and you are responsible for determining and meeting the requirements that apply to your callers. You are also responsible for any AI-disclosure obligations, such as telling callers that they are speaking with an automated AI agent where the law requires it.

The voice receptionist is provided "as is." Like all AI features, it may misunderstand callers, respond inaccurately or unexpectedly, or fail to capture a lead correctly, and you should not rely on it as your sole means of handling time-sensitive or critical calls.

The Service lets your shop message End Customers on WhatsApp — for example, to send order receipts and updates and to hold customer conversations. There are two ways to set this up: connecting your own WhatsApp number, or using a managed number that Florii provisions and operates for you. WhatsApp messaging runs on the WhatsApp Business Platform operated by Meta, and your use of it is subject to the WhatsApp Business Terms of Service and Meta's business-messaging policies.

Connecting your own number

When you connect your own WhatsApp number, you complete Meta's signup flow and the resulting WhatsApp Business Account belongs to you. Any charges Meta applies to messaging on that account are billed by Meta under your agreement with Meta, and actions Meta takes on that account — such as display-name review, messaging limits, or suspension — are between you and Meta.

Managed numbers

At your request, Florii can provision a dedicated business phone number for your shop from our carrier partner (Twilio) and operate it for you: it can answer calls with the AI voice receptionist (Section 10), carry your shop's WhatsApp presence, and send your receipts and order updates. For managed numbers, Braintu Inc. is the subscriber of record with the carrier, and the number is registered on a WhatsApp Business Account that Braintu operates. Braintu holds the number as custodian for your shop: it presents your shop's name and profile to your customers, and we will not use it for any purpose other than providing the Service to you, except as described in this section.

Authorization to act on your behalf

By using a managed number, you authorize Braintu to provision, register, configure, and operate the number and the associated WhatsApp business presence in your shop's name — including submitting your shop's name, profile details, and message templates to Meta and to carriers for registration and review, and sending and receiving messages and calls on your behalf as directed by your use of the Service. You represent that the shop name and profile you provide are accurate and that you have the right to use them.

Taking your number with you

A managed number is meant to become part of your shop's identity, so we commit to portability: while your account is active and in good standing, and provided any amounts you owe for the number have been paid, you may ask us at any time to port the number out to a carrier account you designate, following the carriers' standard porting process. Keep your account open until the port completes. When you disconnect a managed number or close your account, the number may be released back to the carrier immediately — so if you want to keep it, request the port first. We will remind you of this before a managed number is released.

Consent for messages

You must have an End Customer's opt-in before sending them business-initiated WhatsApp messages. When a customer asks to receive their receipt or order updates on WhatsApp — for example at checkout, on your storefront, or in your shop — that request is their opt-in for those transactional messages. Marketing messages, calls, and campaigns require the express consent applicable law demands (for example, the TCPA and state telemarketing laws such as the Florida Telephone Solicitation Act), and obtaining and honoring that consent is your responsibility, as described in Sections 5 and 7.

Protecting deliverability

Meta rates the quality of business messaging, and poor-quality messaging can lead to reduced limits or suspension. To protect your number and the Service, we may limit, delay, or disable outbound or marketing messaging on managed numbers. Transactional messages — receipts, order updates, and replies to customers who message you — are not affected by this.

Platform and carrier actions

WhatsApp messaging and telephone connectivity depend on Meta and on carriers (including Twilio). We are not responsible for their actions, including display-name or template review outcomes, messaging limits, quality ratings, pricing changes, number reclamation, suspensions, or changes to or discontinuation of their APIs and networks.

Your shop can use a custom domain for its public storefront in two ways: by connecting a domain you already own, or by purchasing a domain through the Service. This section governs domains purchased through the Service; a domain you connect yourself remains entirely yours and is governed only by your own registrar's terms.

How purchased domains are held

When you buy a domain through the Service, Florii purchases it from a domain registrar via our hosting provider, and — under that registrar channel's terms — Braintu Inc. is the registrant of record. Braintu holds the registration as custodian on your behalf: as between you and Florii, you are the beneficial owner of the domain, and we will not use it for any purpose other than serving your storefront, transfer it to anyone else, or hold it against you, except as described in this section. WHOIS privacy is applied where the domain ending supports it.

Transfer to you. At your request, and provided your account is in good standing and any amounts you owe for the domain have been paid, we will transfer the domain's registration to you (or to a registrar account you designate). Domain registrations are subject to ICANN's industry-standard 60-day transfer lock following registration, so a transfer cannot be completed during the first 60 days.

Your commitments

• Contact information. During purchase you provide registrant contact details, and you consent to Florii submitting them to the registrar as part of the registration record. You warrant that they are accurate and will keep them updated. We do not store these details in the Service — they are passed to the registrar.
• ICANN and registrar policies. Use of the domain is subject to the underlying registrar's registration terms and to ICANN policies, including the Uniform Domain-Name Dispute-Resolution Policy (UDRP). You agree to cooperate with, and be bound by the outcome of, any such dispute process concerning your domain.
• Acceptable use. The Acceptable Use section of these Terms applies fully to your use of a purchased domain. In particular, you must not use the domain for phishing, fraud, malware, the sale of counterfeit goods, or content that infringes the rights of others.
• Responsibility and indemnification. You are responsible for how the domain is used while it serves your storefront, and the Indemnification section of these Terms covers claims arising from your domain and its use, including trademark and other third-party-rights claims.

Pricing, renewals & the alpha program

The exact price of a domain is shown before you confirm the purchase and depends on the domain ending. All domain purchases and renewals are final and non-refundable once placed with the registrar, including if the domain is later suspended, detached, transferred, or released under this section.

Auto-renewal. By purchasing a domain you authorize us to renew it automatically each year so your storefront does not go dark. You can ask us to disable auto-renewal at any time before a renewal is placed.

Alpha program pricing. While the Service is in its early-access (alpha) phase, Florii covers the cost of some lower-priced domains at no charge to you — where that applies, it is shown when you buy the domain. For any other domain, you agree to reimburse Florii the price shown at the point of purchase, which we may invoice to you. When paid plans launch (see the Fees & Subscriptions section), domain fees and renewals may instead be billed to your payment method under terms presented at that time; renewals will not be silently converted to paid without notice to you.

Suspension, non-payment & expiry

We may immediately detach, suspend, or stop serving a purchased domain if we reasonably believe it is being used in violation of these Terms or the law, if required by a registrar, registry, dispute-resolution provider, or legal demand, or if amounts you owe for the domain remain unpaid after notice. If your account is terminated, or domain amounts you owe remain unpaid, we may disable auto-renewal and allow the domain to expire and be released, transfer it to you as described above, or — where a dispute process so orders — transfer or cancel it. We are not responsible for the loss of a domain that expires because amounts owed for it were not paid.

The Service relies on third-party providers (our sub-processors) to function. We use only the providers listed below, and we use them strictly to provide the Service. They act as our service providers under contract and are restricted from using data for any purpose other than providing their service to us. Our current sub-processors are:

• Supabase — our primary backend, providing the PostgreSQL database, authentication (Supabase Auth), and file storage for images, with Row-Level Security enforcing per-shop isolation. Supabase runs on Amazon Web Services (AWS).
• Vercel — application hosting and deployment, and the Vercel AI Gateway, which routes our AI model requests.
• Anthropic — the Claude AI models that power the co-pilot and storefront text receptionist (reached via the Vercel AI Gateway).
• Google (Gemini) — AI image generation and editing (reached via the Vercel AI Gateway).
• ElevenLabs — the AI voice receptionist for storefront calls.
• Resend — transactional email delivery (team invitations; lead and handoff notifications to florists).
• Meta Platforms, Inc. (Facebook Graph API / Instagram / WhatsApp Business Platform) — social media publishing and WhatsApp messaging.
• Twilio — phone-number provisioning and call and SMS connectivity for the voice receptionist and for managed numbers (it receives the phone numbers involved and call routing data).
• logo.dev — fetches public business logos by website domain to display storefront logos (it receives only the website domain).
• Google OAuth — "Sign in with Google" single sign-on.
• Microsoft (Azure) OAuth — "Sign in with Microsoft" single sign-on.

Several of these providers are based in or process data in the United States (including Anthropic, Google, Vercel, Resend, Meta, Twilio, logo.dev, and ElevenLabs), and Supabase hosts data on AWS. This means that personal data processed through the Service is processed and stored in the United States. If you or your customers are located elsewhere — for example, in Latin America, the EEA, or the UK — that information is transferred to and processed in the United States. Where the data-protection law that applies to you requires a specific safeguard for that transfer, we will put an appropriate one in place. Details of the processing locations and retention are set out in our Privacy Policy.

We may add, replace, or remove sub-processors as the Service evolves. Where we act as your processor, we will give you notice of new sub-processors and a reasonable opportunity to object. We are not responsible for the acts, omissions, outages, errors, or changes of third-party providers, and your use of features that depend on them is subject to their availability. Some third-party providers' own terms may also apply to your use of features that integrate them.

The Service — including the Florii platform, software, design, user interface, documentation, and the Florii name, logo, and brand — is owned by Florii and its licensors and is protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your business during the term of these Terms, and nothing more. We reserve all rights not expressly granted.

You may not use the Florii name, logo, or branding without our prior written permission. This section does not affect your ownership of Your Content, which remains yours as described in Section 6.

If you send us feedback, suggestions, or ideas about the Service, you grant Florii a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose, without any obligation or compensation to you.

The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, Florii disclaims all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty that the Service will be uninterrupted, timely, secure, accurate, or error-free.

Without limiting the above, we do not warrant the accuracy or reliability of AI-generated output (see Sections 8 and 10), and we are not responsible for the availability or performance of third-party services (see Section 13). You are responsible for reviewing AI output and for backing up or exporting any data that is important to you. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

We want to be upfront about the limits of our responsibility. To the fullest extent permitted by applicable law, Florii and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or relating to your use of (or inability to use) the Service, even if we have been advised of the possibility of such damages.

Because the Service is currently provided free of charge, Florii's total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed one hundred U.S. dollars (US $100). If and when you pay fees for the Service, the cap will instead be the greater of (a) the total fees you paid to Florii for the Service in the twelve (12) months before the event giving rise to the claim, or (b) one hundred U.S. dollars (US $100).

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for fraud, gross negligence, willful misconduct, or death or personal injury caused by negligence, under the laws of the State of Delaware, USA. Where such law limits the operation of this section, this section applies to the maximum extent permitted.

You agree to defend, indemnify, and hold harmless Florii and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• Your Content and your use of the Service, including any content you generate with AI features or publish to connected social accounts;
• End Customer data you collect, enter, or process through the Service, including your failure to obtain a lawful basis, provide required notices, or obtain required consents as the controller (Section 7);
• Your unlawful or non-consensual messaging or call handling, including any failure to comply with marketing, recording, consent, or AI-disclosure laws (Sections 5, 8, 10, and 11);
• Your infringement or violation of any intellectual-property, privacy, or other rights of a third party;
• Your violation of any third-party platform's terms or policies (including Meta's and Google's); and
• Your breach of these Terms or violation of any applicable law.

We may, at our option, assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with us.

By you

You may stop using the Service and close your account at any time. If you are a shop owner, closing your shop will end access for the users you have invited to it.

By Florii

We may suspend or terminate your access to all or part of the Service, with or without notice, if you breach these Terms, if your use poses a security, legal, or operational risk to the Service or to others, if required by law, or if we discontinue the Service. Where practical and lawful, we will give you reasonable notice and an opportunity to remedy a breach before terminating.

Effect of termination

On termination, your right to access the Service ends. We will provide an export window of 30 days for you to retrieve Your Content before deletion. After that window, we will delete or anonymize your active data within 30 days, and purge it from routine backups within 90 days, except for anything we are required to retain by law. Where we act as your processor for End Customer data, we will return or delete that data in accordance with your instructions, supporting your obligations under data-protection law (including the right to erasure). For connected social accounts, the stored access tokens are deleted on disconnection or account closure (Section 9). The specific retention and deletion periods are also set out in our Privacy Policy.

Survival. The sections that by their nature should survive termination will continue to apply, including Your Content (as to license wind-down), Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Governing Law & Dispute Resolution, and these survival provisions.

We may modify, update, or discontinue features of the Service over time, and we may revise these Terms from time to time. When we make material changes to these Terms, we will provide reasonable notice — for example, by email to the address associated with your account or by an in-product notice — before the changes take effect.

We will update the "Last updated" / effective date at the top of these Terms whenever we change them. If you continue to use the Service after a change takes effect, you accept the updated Terms. If you do not agree to a change, you must stop using the Service and may close your account and export your data as described in Section 18.

These Terms and any dispute or claim arising out of or relating to them or the Service are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. You and Florii agree to the exclusive jurisdiction and venue of the courts located in the State of Delaware, USA for the resolution of any dispute, except where applicable law gives you the right to bring proceedings elsewhere. Although the Service is intended for business use, nothing in these Terms removes any mandatory consumer or data-protection rights you may have under the laws of your country of residence (including, for users in the EU or UK, mandatory consumer protections), which continue to apply where they cannot be excluded by agreement.

Before bringing a formal claim, you agree to first contact us at support@florii.app so we can try to resolve the matter informally.

General provisions

Entire agreement & precedence. These Terms, together with the Privacy Policy and any incorporated third-party platform terms, are the entire agreement between you and Florii regarding the Service and supersede any prior understanding on the same subject. This is the single, canonical statement of what comprises the agreement, and any briefer references to it elsewhere in these Terms are pointers to this provision. Severability. If any provision is held unenforceable, the rest remain in effect. No waiver. Our failure to enforce a provision is not a waiver of it. Assignment. You may not assign these Terms without our consent; we may assign them, including in connection with a merger, acquisition, or sale of assets. Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including third-party or sub-processor outages. Notices. We may give you notice by email to your account address, which you agree is sufficient. No third-party beneficiaries, except that our sub-processors and platform partners (such as Meta and Google) may benefit from any pass-through or required-compliance terms in these Terms.

If you have questions about these Terms or the Service, please contact us:

• General & support: support@florii.app
• Privacy: privacy@florii.app
• Legal entity: Braintu Inc.
• Registered address: 251 Little Falls Drive, Wilmington, Delaware 19808, USA

For privacy-specific matters, including data-subject and consumer-rights requests and questions about our role as controller or processor, please also see our Privacy Policy.